Services
With the ever increasing amount and diversity of information being analyzed and managed in Life Sciences, labs now have specific and unique needs. We cater to diverse customer needs which include allied Biotech & Pharma Industries, Medical Research Centers and Academic Core Facilities as well as Large Instrumentation firms, Hospitals & CROs. Application areas include many functional areas such as; BioRepositories, Proteomics, Sequencing, Genotyping and Microarray labs as well as Pre-clinical Study Management and diagnostic laboratories. Some of these entities are relatively new in the long history of Life-Sciences, whose functions have emerged from an unprecedented increase in data and to meet diverse R&D and diagnostic requirements. As allied technologies and support systems for R&D as well as diagnostic processes continue to change and progress, there is a need for specialized information management and dissemination solutions. We have extensive experience and understanding of these environments. Being an integrated genomics company ourselves, our cutting-edge automation solutions cater to the growing needs of Life Science Labs.
Occimum Biosolutions specialize in LIMS for functional genomics labs in Life-Sciences. We draw upon our 15+ years of experience as an integrated genomics company enabling research & development in Life-Sciences.
Ocimum Biosolutions Professional Services in a nutshell
| Core Competence |
Features |
| Professional Services |
We have expert Project Managers, Business Analysts who are domain experts in your subject matter as well as experienced programmers. Our Professional Services team is capable of delivering a package of consulting, development and implementation services. We are so confident in our implementation methodology that we routinely deliver fixed price quotations.
Consulting
- Onsite Requirement Study
- Requirement Analysis
- Gap Analysis
Design and Development
- Design and Development
- Testing and Documentation
Implementation
- Installer Release
- Deployment
Data Migration
- Migrate legacy data and processes
Instrument and Third party tools Integration
- Integrate laboratory analytical instruments
- Integrate key business systems
- Integrate third-party analytics tools
Validation and Compliance services
- Meets 100% regulations from government and non-government agencies worldwide
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| Support Services |
Biotracker has a comprehensive support program to ensure the highest quality and timely support possible is provided to the customer. Our support system caters to customer needs, questions and trouble shooting arising from installation, performance and usability issues quickly and conveniently.
On-line support
- 24/5 Live Help facility
- Expert telephone support
- Toll Free support line
- Worldwide offices
Customer Support website
- FAQ/Knowledge base on dedicated Biotracker LIMS website
- Online Issue Tracking System
- Application for Product Training
- Request for Product Documentation
- Submission of Product Enhancement /Suggestion
- New revisions, software updates and maintenance releases
E-mail Support
- Quick and quality E-mail support by domain experts and engineering team
- Emergency response time < 8 business hours during regular support hours
Software patches/Installers download center
- Customer webinars for periodic software and services update
Education and Learning Materials
- Education conferences
- White Papers
Customers experiences
- Access to User community and user stories
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| Training Services |
Offsite and Onsite Hands-on training is provided to maximize your use of Biotracker. Biotracker is a fully privileged based system, hence specialized training is provided for both end users and IT Professionals. Training may be customized and delivered by the highly skilled domain experts and Engineers.
- Functionality and Usability training: Principal Investigator and other lab staff will be trained on the all features and system navigation
- Installation and Setup: Installing Biotracker™ Client and Server, registering Biotracker™, configuring system, and database
- Database Administration: Database management, Backup, Virtualization, Recovery and Maintainence
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